1-Year PB Timepiece Warranty

Every watch sold by PB Timepiece is backed by a 1-year warranty provided directly by PB Timepiece.

PB Timepiece watches are not manufactured, endorsed, or warrantied by Seiko, and they are not covered by Seiko's manufacturer warranty. PB Timepiece is an independent watch builder. Our watches are individually assembled using genuine Seiko/TMI movements along with aftermarket cases, dials, hands, bracelets, and other components.

Because we assemble and sell the completed watches, PB Timepiece stands behind the finished product and handles all warranty claims directly.

What Our Warranty Covers

Your watch is covered against functional defects for 1 year from the original date of purchase.

Covered issues may include:

  • Movement failure under normal use
  • The watch unexpectedly stopping or failing to operate properly
  • Problems with winding or setting the time
  • Date or day/date functions failing to operate properly
  • Other internal mechanical issues caused by a defect in the watch or its assembly

If we determine that an issue is covered under warranty, PB Timepiece will repair the watch or replace the affected component as necessary.

What Our Warranty Does Not Cover

The PB Timepiece warranty does not cover damage caused by normal wear, accidents, misuse, or improper handling.

This includes:

  • Scratches, scuffs, dents, or other cosmetic wear
  • Damage caused by dropping, striking, or otherwise impacting the watch
  • Broken or cracked crystals
  • Damage to the case, bezel, bracelet, clasp, crown, or other external components caused by misuse
  • Water damage caused by improper use, an unsecured crown, or exceeding the watch's stated water-resistance rating
  • Damage resulting from another person or business opening, modifying, repairing, or servicing the watch
  • Normal deterioration of bracelets, clasps, seals, finishes, or other external components
  • Lost or stolen watches

Cosmetic wear or damage that occurs after the watch has been worn is not considered a manufacturing defect.

Water Resistance

Water-resistance ratings vary by watch and are listed on the applicable product page when relevant.

Water resistance is not permanent and may be affected by normal wear, impacts, aging seals, or improper use. If your watch has a screw-down crown, the crown must be completely secured before the watch is exposed to water.

Damage resulting from improper use or failure to properly secure the crown is not covered under warranty.

Seiko & TMI Movements

PB Timepiece watches use genuine Seiko/TMI movements, including movements from the NH series.

Other components, including cases, dials, hands, bracelets, and related parts, may be aftermarket components sourced and selected by PB Timepiece.

PB Timepiece is an independent watch builder and is not affiliated with, authorized by, endorsed by, or sponsored by Seiko. The use of a genuine Seiko/TMI movement does not make the completed watch a factory-produced Seiko watch.

All warranty coverage and service are provided exclusively by PB Timepiece.

How to Submit a Warranty Claim

If you experience an issue with your watch during the warranty period, please complete our Warranty Claim Form.

To help us review your claim as quickly as possible, you will be asked to provide:

  • Your order number
  • Your name and contact information
  • A description of the issue you are experiencing
  • Clear photos and/or videos showing the issue

Please provide as much detail as possible. Photos and videos are especially helpful for diagnosing the issue and determining the appropriate next steps.

What Happens After You Submit a Claim?

Once your warranty claim has been submitted, our team will review the information, photos, and videos provided.

After the claim has been reviewed, a PB Timepiece team member will contact you with the next steps. Depending on the issue, we may request additional information or provide instructions for sending the watch to us for inspection or service.

Please do not send a watch to PB Timepiece before receiving instructions from our team.

Submitting a warranty claim does not automatically mean that an issue is covered under warranty. Final warranty coverage will be determined after the claim and, when necessary, the watch itself have been reviewed.

Our Commitment

Every PB Timepiece watch is individually assembled and inspected before it is sent to its new owner. We stand behind our work and want you to feel confident in your purchase.

If a legitimate functional issue occurs within the warranty period and falls within the terms of our warranty, we'll work with you to make it right.

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